Contact Center Solution

Lobtech Africa collaborates with you through our telemarketing/contact center services, aiding your company in connecting with its intended audience. We provide support with call scripting and cold calling, assist in establishing your contact center, train call center agents, and formulate Key Performance Indicators (KPIs) for effective performance management and monitoring. Our contact center is crafted based on our profound comprehension of customer service.

Contact Center Solution Offering

Embracing creative thinking, our cloud-based multichannel software solutions encompass the following features:

Technology People Infrastructure Operation
Inbound and Outbound ACD

Interactive Voice Response (IVR)

Non-Voice Channels (WhatsApp, Email,

WeChat, Facebook, IG, etc.)
Human Capital Development

Staff Sourcing

Key performance Metrics

Building Facilities

Data Protection

Connectivity

Quality Assurance Management

Workforce Management

Policies and Processes

Would you like to start a project with us?

We are ready to start working with you right way.